Hiring for - Incident Management - Pune
To restore IT services to normal operation as quickly as possible following an unplanned interruption or malfunction, minimizing impact on the business.
Responsibilities include detecting and analyzing incidents, coordinating technical and cross-functional teams, managing communication with stakeholders, ensuring accurate documentation, and implementing preventative measures.
The core goal is to resolve issues, reduce recovery time and cost, and continuously improve the incident management process.
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