Job Description

We are seeking a detail-oriented and proactive

Incident Coordinator

to manage, track, and coordinate the resolution of IT incidents and service disruptions. The role involves acting as a central point of contact during incidents, ensuring timely communication, coordinating with technical teams, and driving incidents to closure while minimizing business impact.

Key Responsibilities

Act as the primary point of contact for all major incidents and service disruptions. Coordinate and facilitate incident resolution by engaging the right technical and support teams. Ensure proper incident classification, prioritization, and escalation according to SLAs. Maintain accurate incident records, timelines, and communications throughout the lifecycle. Conduct incident reviews and root cause analysis (RCA) with support teams. Provide timely updates and status reports to stakeholders and management. Ensure compliance with incident management processes and ITIL best practices. Support continuous improvement by identifying recurring issues and suggesting preventive measures. Collaborate with problem management and change management teams to prevent future incidents.

Required Skills & Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (preferred). Proven experience in IT Service Management or similar role. Strong knowledge of

ITIL frameworks

(Incident, Problem, and Change Management). Excellent communication, coordination, and stakeholder management skills. Ability to work under pressure and manage multiple high-priority incidents simultaneously. Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy, etc.). Strong analytical and problem-solving abilities.
Job Types: Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹18,000.00 per month