Job Description

What you'll do

• Incident Analyst Duties and ResponsibilitiesMonitor Systems: Monitor the performance and capacity of systems using a variety of tools. We look for hardware, software, and infrastructure alerts or malfunctions. When an issue is identified, Engineers do a basic investigation and involve relevant support for the

Problems: We generally have standard operating procedures that engineers will closely follow. This may include coordinating with Internal Technical Team, third-party vendors, customers, or other IT all Issues: While working on incidents, the Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the Team and is a record of the health of the Incidents: Engineers must escalate the issue to management, Technical Teams, IT resources, or 3rd party vendors for assistance in reaching a resolution. Engineers also maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
What you'll need

• We're looking for strong analytical thinkers who enjoy solving problems and thrive in a high-pressure environment with shifting priorities. You should be able to assess a situation and determine tactical steps

Skills - Fresher/0-2 years) Basic understanding of Applications, Systems & Monitoring Tools (PagerDuty, Grafana, AlertSite - exposure is a plus). * Familiarity with ticketing tools like ServiceNow or Jira (training will be provided).

• Good time management and organizational skills, ability to handle multiple

knowledge of Incident Management oral and written communication to work in rotational shifts (24x7).Highly motivated, self-starter, and quick player with a customer-focused to HavePrevious internship or experience in IT support/ to automation concepts for reporting or incident handling.
At TomTom
You'll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.
Work with a team of 3,600+ unique, curious and passionate problem-solvers. Together, we'll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

Skills Required