Job Description

Job Title: Inbound Voice Process- Medical Emergency Response

Location: Remote (India)

Salary: ₹18,000 per month

Role Summary:

We are hiring Heartbeat Angels to handle real-time medical emergency alerts. This is a high-responsibility inbound voice-led role where you act as the first responder--assessing emergencies over the phone and coordinating ambulances, doctors, hospitals, and insurers to ensure fast medical help.

Key Responsibilities:

Handle inbound emergency alerts and calls from users

Assess patient condition, location, and urgency over the phone

Coordinate ambulance dispatch, tele-doctor support, and hospital admission

Make critical outbound calls to partners (ambulance, hospitals, TPAs)

Update cases accurately in the emergency response system

Stay calm, empathetic, and decisive under pressure

Eligibility:

Any graduate

Strong spoken English and Hindi

Comfortable with night/weekend shifts (rotational)

Ability to think clearly in stressful situations

Stable internet, laptop, and quiet workspace (mandatory for remote role)

Please don't call ,share your resumes to : 9738135915 / bhargav@3point.in

Job Type: Full-time

Pay: ₹18,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person