Job Description

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Summary
We are seeking a highly skilled and motivated Customer Support Associate to join our Sales Process team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Responsibilities

• Handle inbound customer queries, complaints, and escalations with professionalism

• Provide timely and effective resolutions within SLA timelines

• Identify opportunities for upselling and cross-selling relevant products or services

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams to ensure seamless issue resolution

• Handle disputes and dissatisfied customers with empathy and efficiency

• Contribute to continuous improvement initiatives in customer experience

• Meet performance targets related to customer satisfaction, sales conversions, and quality metrics

Requirements
Requirements:

• Excellent verbal and written communication skills

• Strong customer relationship management and problem-solving abilities

• Proven ability in upselling, cross-selling, and inbound sales

• Escalation handling and dispute resolution expertise

• Strong multitasking and time management skills

• Ability to manage multiple stakeholders effectively

• Adaptable, flexible, and a strong team player

• Target-driven with a focus on achieving SLAs and sales goals

Qualifications

• Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred)

• Strong interpersonal and negotiation skills

• Comfortable working in rotational or fixed afternoon shifts

Education

• Any Graduate (Bachelor's degree in any discipline)

Experience

• Freshers are welcome

• Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage

Skills

• Excellent verbal and written communication in English

• Strong customer handling and problem-solving abilities

• Good knowledge of sales techniques - upselling, cross-selling, and objection handling

• Ability to manage multiple stakeholders and resolve escalations efficiently

• Strong time management, multitasking, and deadline-oriented mindset

• Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.)

Behavioral Competencies

• Positive attitude with a customer-first approach

• High level of adaptability and flexibility

• Strong team collaboration and interpersonal skills

• Ability to work under pressure and meet SLA targets

Skills Required