Job Description

Company Overview
EPIV SOLUTIONS is a dynamic IT and BPO company headquartered in Pune, focusing on customer service and international business process outsourcing. Located in Viman Nagar, Pune, we specialize in providing both B2B and B2C services. With a workforce of 51-200 employees, EPIV SOLUTIONS is a leading name in the BPO industry committed to professional excellence and client satisfaction. Discover more about us at .
Job Overview
We are currently seeking a motivated Inbound Lead Generation specialist to join our team at EPIV SOLUTIONS. This full-time position is based in Pune and welcomes freshers with zero to one year of experience. As an integral member of our team, you will play a crucial role in generating and capturing potential business leads while gaining valuable career experience in a prominent international BPO environment.
Qualifications and Skills

• Exceptional command of English with strong verbal and written communication skills to effectively engage with international clients. (Mandatory skill)
• Previous experience or familiarity with international call center operations to understand the dynamics of global customer service. (Mandatory skill)
• Proficient in cold calling techniques to confidently initiate and navigate conversations with potential clients and businesses.
• Knowledge of handling and processing international voice calls to cater to diverse client needs and inquiries.
• Ability to work with CRM systems and database tools to track and manage customer interactions and lead information efficiently.
• Strong problem-solving abilities to identify client requirements and offer effective solutions collaboratively with the team.
• Excellent organizational skills to manage multiple tasks, prioritize effectively, and achieve set targets and deadlines.
• Ability to adapt to a fast-paced work environment and willingness to learn and grow within the international calling process industry.

Roles and Responsibilities

• Engage actively with incoming customer inquiries and generate leads by demonstrating a thorough understanding of customer needs.
• Conduct initial outreach through cold calling techniques to prospective clients and businesses for lead generation.
• Maintain a high level of professionalism and attentiveness in handling international calls and building rapport with clients.
• Collaborate with the sales and marketing teams to convert qualified leads and support the attainment of business objectives.
• Record accurate and detailed information about customer interactions and leads in the CRM system for follow-up actions.
• Work towards achieving daily, weekly, and monthly lead generation targets set by management.
• Participate in training sessions and workshops to improve service quality, communication skills, and product knowledge.
• Provide feedback to the management on market trends and customer expectations to improve business strategies.

For more details call HR on 7840907697
send resume - 9921521249 '