Job Description

DEAR CANDIDATE,

One of a leading private bank is looking for a customer executive for their day to day operations.

English and Hindi -Must

Qualification - Any degree

Experience - fresher / 1-4 yrs exp

Location -

karapakkam , OMR, Chennai

Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met

Skills Required:

Excellent verbal communication skills Ability to comprehend, capture as well as interpret basic customer information Strong customer service focus Knowledge of Banking / Credit cards preferred

Work Timings

: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required

:

English + Hindi (compulsory).

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?25,000.00 per month

Benefits:

Leave encashment Provident Fund
Application Question(s):

Do you know hindi and english fluently
Education:

Bachelor's (Required)
Work Location: In person

Speak with the employer

+91 9884213566