Handle inbound queries from sellers via Tickets and WhatsApp.
Proactively resolve operational issues related to pickups, shipment delays, returns, COD settlements, etc.
Coordinate with internal teams (operations, verification, tech) to resolve client issues promptly.
Escalate recurring or high-risk issues to management with proper documentation.
Ensure each client feels heard, supported, and cared for
Ideal Candidate Profile:
0-3 years of experience in customer support, account management, operations, or similar client-facing roles.
Strong written communication in
English
.
Highly empathetic with strong problem-solving skills.
Ability to multitask and stay calm under pressure.
Prior experience in courier, logistics, e-commerce or SaaS support will be an added advantage.
Quick learner with comfort using CRM systems and dashboards.
What We Offer:
Full training on internal tools, workflows, and client communication.
High-growth career opportunity in a rapidly expanding startup.
Transparent, supportive work culture with strong ownership opportunities.
Defined growth path into Senior Account Manager, Team Lead, or Operations Manager roles.
Job Type: Full-time
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Paid sick time
Paid time off
Work Location: In person
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