Job Title: Inbound Customer Service Representative
Location: Panchkula ,Haryana
Company: Amar Pure Gold
Job Summary:
We are looking for a Customer Service Representative (Inbound) who will handle incoming calls and customer inquiries. The role involves resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Answer inbound calls in a professional and courteous manner.
Understand customer needs and provide accurate information.
Handle complaints and resolve issues within given timelines.
Record customer interactions and update CRM systems.
Coordinate with internal teams to ensure smooth customer service.
Maintain a positive, empathetic, and professional attitude towards customers.
Requirements:
Graduate/12th Pass with good communication skills.
1-3 years of experience in customer service (preferably inbound process).
Good command over English and Hindi.
Basic computer knowledge (MS Office / CRM tools).
Problem-solving skills and patience in handling customer queries
Job Type: Full-time
Pay: ?10,000.00 - ?20,000.00 per month
Work Location: In person
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