Job Description

Dear Candidate,
We are looking for Inbound Voice Process

(HINDI)

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.

Raise Request & Complaints on behalf of the customer in the CRM tool.

Generate leads and educate customers about new products & their benefits.

Maintain and adhere to compliance guidelines

Capture problem indicators, highlight and suggest improvement

Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

Maintain adequate knowledge levels on products, processes and systems used

Ensure sales target are met

Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person