Job Description

Position Title: Inbound Customer Service AgentExperience: 1 to 4 yearsQualification: Bachelor's Degree / Diploma in any discipline.Location: Mangalore / MysoreShifts: Night ShiftsEmployment Type: Full-TimeAbout the role : We are seeking energetic and customer-focused Inbound Customer Service Agents to join our team. The role involves assisting customers with queries, troubleshooting issues, and ensuring a smooth service experience. The ideal candidate will demonstrate empathy, professionalism, and adaptability while handling a variety of customer interactions in a high-paced environment.Key Responsibilities : - Respond to inbound customer calls with professionalism and courtesy.- Assist customers with inquiries related to account status, transactions, and service requests.- Record customer information and complaints accurately in company systems.- Apply problem-solving skills to provide quick, effective resolutions.- Maintain control of conversations and manage call flow efficiently.- Handle sensitive customer information while ensuring compliance with company policies.- Collaborate with team leads or escalate complex issues when necessary.- Stay updated with process changes, system enhancements, and product knowledge.Required Skills Set :- Excellent command of English communication (both verbal and written).- Strong listening and interpersonal skills with the ability to handle diverse customers.- Proficiency in computer navigation and data entry with accuracy.- Fast learner with the ability to adapt to new systems and training modules.- Ability to remain calm, patient, and solution-oriented under pressure.- Previous experience in a BPO, contact center, or customer support role is desirable.- Knowledge of financial services or payment systems will be an added advantage.Nice-to-Have (Preferred) :- Prior experience in an international BPO or multilingual contact center.- Familiarity with financial services, payment systems, or card member support.- Certification in customer service, communication skills, or soft skills training.- Experience with advanced CRM / ERP tools (e.g., Salesforce, Zoho, SAP).- Ability to speak an additional language besides English.- Strong adaptability and willingness to work in rotational and night shifts (ref:updazz.com)

Skills Required