Job Description

Role Overview

We are looking for enthusiastic and customer-focused

Inbound Chat Support Executives

to handle customer queries via chat. The role involves resolving issues, providing accurate information, and ensuring a positive customer experience through written communication.

Key Responsibilities

Handle inbound customer queries through chat support in a professional and timely manner Understand customer concerns and provide accurate resolutions as per process guidelines Maintain proper documentation of chats and customer interactions Follow quality, productivity, and compliance standards Escalate complex issues to the relevant team when required Ensure high levels of customer satisfaction through effective communication

Eligibility & Requirements

Minimum

6 months to 2 years

of experience in chat support / customer support (preferred) Excellent written communication skills in English (additional languages are a plus) Basic computer knowledge and ability to multitask Comfortable working in

2 rotational shifts (8 hours)

Must have

own laptop or desktop

Stable high-speed internet connection

is mandatory

Preferred Skills

Prior experience in BPO / Customer Support / Chat Process Good typing speed and attention to detail Problem-solving attitude and customer-centric mindset
Job Type: Contractual / Temporary
Contract length: 8 months

Pay: ₹12,000.00 - ₹14,000.00 per month

Work Location: Remote