Job Description

- End to End knowledge in the BMC Remedy AR System architecture, including best practice design and implementation - Extensive experience in Development, Deployment, Migration and Rollouts for BMC Remedy ARS / ITSM Projects in latest versions - Extensive knowledge on Administrative / Setup skills of AR System, Mid-Tier, Load Balancer environment & Server Level Configuration - Hands on Experience in Integrating BMC Remedy with other 3rd party tools using various Integration methods - Experience in SMART IT, SMART Reporting and Digital Workplace Administration and Configuration - Experience in BMC Remedy Helix is an added advantage - Experience in database queries and procedures and basic shell scripting knowledge - Good understanding of the Servicenow platform and design and build solutions in ServiceNow modules - Ability to work with stakeholders to translate business requirements to functional and technical requirements and prepare estimates, High Level and Low Level Designs - Supporting configuration/implementation of Servicenow features, upgrades, data load, creating transform maps and scripts and performing code migrations. - Working experience with JavaScript, Jelly Scripting and Glide Scripting - Creating and Customizing ACL\'s, Business Rules, Script Includes, UI Policies, UI Pages, Client Scripts, Fix Scripts, Plugins, Reports etc. - Experience working in Job Schedules, Events and triggers, Customizing Emails - Experience in designing and implementing 3rd Party integration using SOAP/REST webservices, MID server and/or other technologies - Knowledge of Servicenow best practices, working knowledge with tools like Flow Designer, SNOW Studio - Experience in Analysis of Existing, Designing New Workflows, debugging existing scripts, developing Data and Code migration strategies - Working knowledge of Active Directory, Single Sign-On (SSO) , Email Integrations - Proficiency in designing and configuring Service Catalog, Request Workflows etc. - ITILv3/ITILV4, ServiceNow Admin, Implementation Specialist or Developer Certification is a plus Qualifications Total IT exp - 8-10years (BMC Remedy professional with working knowledge in ServiceNow) Strong sense of quality, customer, and goals focus. Strong communication skills. Excellent social skills, positive attitude, and a true Team player in highly collaborative work. Continuous learning mindset, motivated and curious. Has strong critical thinking skills and is proactive and autonomous. Additional Information Additional skills: .NET Framework ITIL certification V3.0 Customer Handling Good planning skills Good Communication and Presentation skills Knowledge on Unix, Linux and Solaris is an added advantage

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