Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism Operations
Management Level Associate
& Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firmxe2x80x99s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
& Summary:
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youxe2x80x99ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.
Responsibilities:

• Member of L2 application support team responsible for resolving complex technical incidents and requests related to Workday integrations.
• Analyze and identify if root cause is data, configuration, or technical issue.
• Perform impact analysis, recommend solutions, implement changes for issues detected in Workday custom integrations.
• Identify possible performance improvements for Workday custom integrations.
• Recognize patterns/ re-occurrence of incidents and propose technical and process improvements to minimize volume/ magnitude of impact.
• Participate in ticket escalation meetings with L3 support to discuss investigation and solution strategies.
• Collaborate effectively with Workday support specialists across modules or business areas within the greater team and raise tickets to appropriate group when work is out of scope of Workday Technical Team& supported area or application.

Mandatory skill sets:
Workday, HCM, Workday Business Process, workday Admin,
Preferred skill sets:
Workday Business Process, reporting, troubleshooting
Years of experience required:
3-6 yrs
Education qualification:
Bachelor of Engineering or equivalent
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Workday Software
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date '