Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism Operations
Management Level Associate
& Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
& Summary:
We are seeking a Technical Operations Engineer with hands-on experience in Azure cloud infrastructure, database management (SQL and MongoDB), and scripting/automation using PowerShell or other languages (Python / Bash). This role is a key contributor to our technical operations team, supporting CI/CD pipelines, ADO pipeline executions, and IT service operations.
The ideal candidate is a problem-solver who thrives in fast-paced environments and has a passion for reliability, automation, and infrastructure excellence. You'll collaborate with teams across development, infrastructure, and support to ensure high system availability, smooth deployments, and effective monitoring.
Responsibilities:
Azure Infrastructure Support:

• Assist with deployment, configuration, monitoring, and optimization of Azure infrastructure components to ensure scalability, performance, and security.
• Database Operations: Support SQL Server and MongoDB environments, including basic administration, backup/restore tasks, and performance troubleshooting.
• Automation & Scripting: Create and maintain automation scripts using PowerShell (required), with additional support for Python or Bash to streamline operational workflows and reduce manual tasks.
• CI/CD & Azure DevOps Pipelines: Support the execution and troubleshooting of CI/CD pipelines in Azure DevOps (ADO), ensuring reliable and efficient code deployments
• Monitoring & Alerting: Help manage and enhance monitoring solutions including Datadog, Azure App Insights, and Log Analytics to proactively detect and resolve system issues.
• IT Service Operations: Participate in day-to-day operations using ServiceNow for incident, change, and request management in accordance with defined SLAs.
• System Integration & Troubleshooting: Support integrations between systems and troubleshoot application and infrastructure-level issues, collaborating with other technical teams as needed.
• Operational Reporting & Dashboards: Assist in creating and maintaining infrastructure and service health dashboards to support proactive monitoring and operational transparency.
• Alert Response & Incident Participation: Monitor system alerts and participate in incident resolution activities, following standard response and escalation procedures.
• Collaboration & Team Support: Work closely with engineers, developers, and operations teams to ensure alignment across infrastructure, applications, and support.
• Documentation & SOPs: Maintain accurate technical documentation, SOPs, and knowledge base articles to support consistent, repeatable operations.

Mandatory skill sets:

• 3-5 years of experience in a technical operations, site reliability, DevOps, or systems engineering role. o Proficiency with Microsoft Azure services and infrastructure (VMs,PaaS, storage, networking, App Services). o Solid working knowledge of SQL and MongoDB, including running queries and basic optimization or troubleshooting.
• Strong scripting skills in PowerShell; familiarity with Python or Bash is a plus. o Experience supporting CI/CD pipelines in Azure DevOps (ADO) and understanding of deployment automation. o Familiarity with monitoring and observability tools such as Datadog, Azure App Insights or Log Analytics. o Hands-on experience using ServiceNow or similar ITSM systems for managing incidents, changes, and requests. o Understanding of cloud and infrastructure troubleshooting, alert triage, and system recovery techniques. o Excellent analytical, troubleshooting, and communication skills. o Comfortable working in fast-paced environments and managing multiple priorities. o Availability for occasional off-hours support for critical issues or cross-time-zone coordination. Preferred.

Preferred skill sets:
Qualifications: o Experience optimizing Azure resource usage and identifying cost-saving opportunities. o Familiarity with blue-green or canary deployment practices and safe rollout strategies. o Exposure to additional monitoring platforms or log aggregation tools (e.g., Splunk). o Understanding of ITIL-based operational processes and service delivery best practices. o Experience working in Agile, DevOps, or hybrid delivery models
Years of experience required:
3+ yrs
Education qualification:
Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent hands-on experience also considered.
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Technical Operations
Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date

Skills Required