Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism GuidewireManagement Level Associate & Summary A career within Enterprise Architecture services, will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives, assessing solution options, and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms, manage large volumes of client data, develop compliance procedures for data management, and continually researching new technologies to drive innovation and sustainable change.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firmxe2x80x99s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " & Summary: A career within Enterprise Architecture services, will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives, assessing solution options, and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms, manage large volumes of client data, develop compliance procedures for data management, and continually researching new technologies to drive innovation and sustainable changeResponsibilities:Key Responsibilities (Essential Duties and Functions)

• Experience in Servicenow Developement :

• Hands-on experience with ServiceNow components (Service Catalog, App Engine Studio, Flow Designer, Service Portal).
• Hands-on experience in ServiceNow ITOM module.
• Implement CMDB/Discovery/Service Mapping/event management solutions.
• Develop and maintain application dependencies, workflows, integrations, and processes.
• Build, test, and apply enhancements and upgrades within Development, Test, and Production environments.
• Design, develop, and implement ServiceNow customizations (core setup, workflow administration, reporting, data imports, custom scripting, third-party software integrations).
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs, and ACLs.
• Build custom widgets and portals in Service Portal.
• Develop applications on ServiceNow platform and related technologies (App Creator, Studio, ES5/ECMAScript).
• Work with web application technologies (HTML, CSS, JavaScript, REST).
• Experience in Servicenow Administration:

• Maintain and administer ITSM system and ServiceNow platform.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Manage permissions and access (roles, users, groups).
• Manage 3rd party ServiceNow support roles and responsibilities.
• Provide general support, administration, maintenance, and upgrades.
• Coordinate upgrades and changes to the ServiceNow instance.
• Perform platform upgrades and review skipped updates.
• Maintain system documentation, logs, and work instructions.
• Create and maintain design specifications, architectural diagrams, and process diagrams.
• Develop and administer reporting services and system integrations.
• Generate reports, patch, and monitor ServiceNow instances.
• Create, analyze, and distribute reporting, data, and information regarding operational performance.
• Experience in Servicenow Integration and Automation:

• In-depth knowledge and experience with ServiceNow integration capabilities, including REST, SOAP, and MID Server.
• Develop systems integrations and process automation.
• Proven experience in leading ServiceNow integration projects.
• Strong understanding of ServiceNow architecture, capabilities, and best practices for integration.
• Experience with Agile methodologies and project management tools is a plus.
• Strong knowledge of Mid Server, Integrations, LDAP, Flow Designer, SSO, APIs.
• Leadership and Improvement:

• Provide technical and architectural leadership for ServiceNow applications.
• Lead technical design sessions with development teams, ensuring architecture standards.
• Define technical evaluation criteria for product and technology selection.
• Contribute to the continual improvement of Delivery Services processes (CI/CD) Pipeline
• Research and analyze data to proactively identify improvements or new requirements for business processes and operational procedures.

What We Offer:

• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Competitive salary and benefits package.
• Opportunity to work on cutting-edge ServiceNow integration projects.

Mandatory skill sets:
MUST HAVES: (Very important)
1. 10+ years of hands-on ServiceNow Administrator/Developer experience with ServiceNow ITSM. ITOM is a plus.
2. Expertise in scripting languages such as JavaScript, HTML, CSS, and AngularJS.
3. Must have CSA, CAD an Implementation Certification in ServiceNow (e.g., Certified Implementation Specialist).
4. Strong general skillsets across ServiceNow with ITSM, ITOM, Catalog Creation/Support, SPM, and HR
5. Provide technical leadership and guidance on best practices for ServiceNow integration architecture.
6. MUST have good communication skills. Easy for their internal customers to communicate with and the candidate must be able to help the internal customers think through what they are really asking for. Come up with ServiceNow solutions for their customer's needs.
7. Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow integration solutions.Proven track record in leading technical architecture efforts within ServiceNow.
8. Proficiency in development tasks, including customization and integration.
9. Extensive experience in business analysis and requirement documentation.
10. Familiarity with DevOps practices and tools.
11. Ability to work under pressure and meet tight deadlines.
12. Strong organizational skills and capability to work independently and collaboratively.
13. Ensure the performance, scalability, and reliability of ServiceNow integrations.
14. Lead and mentor a team of ServiceNow developers and integration specialists.Preferred skill sets:
ServiceNow Certifications
Years of experience required:
3+ years
Education qualification:
B.E. / B.Tech / MCA/ M.E/ M.TECH/ MBA/ PGDM. All qualifications should be in regular full-time mode with no extension of course duration due to backlogsEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration, Master of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC