Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism Operations
Management Level Associate
& Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
& Summary: The Business Continuity Management (BCM) Product Support (FTE) role is a critical position within the Enterprise Service Platform Program, focusing on the ServiceNow platform. This role is essential for managing and enhancing the ServiceNow platforms and products for the PwC network of firms.
Responsibilities:

• Provide L1/L2 end-user support for the ServiceNow BCM service offerings.
• Drive the timely support of BCM service offerings in the new Service Hub.
• Manage and enhance the ServiceNow platforms and products.

Mandatory skill sets:

• Experience with ServiceNow platform.
• Strong understanding of Business Continuity Management, Resiliency, and Disaster Recovery.

Preferred skill sets:

• Experience in IT Service Continuity Management (SCM).
• Familiarity with Enterprise Service Platform Program.
• ServiceNow BCM module.

Years of experience required:
3 to 7 years
Education qualification:
B.E, M.C.A, Engineering
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills ServiceNow Platform
Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date