Job Description

PRIMARY FUNCTION: 1. State the primary function or overall purpose of your position.

This position is to lead a team while managing some of tasks assigned to individual contributors
The incumbent has to train new and existing staff, and to carry out standardization of Credit & Collections processes at ISSC Pune’s North America Credit Team.
Drive Quality Culture - Identify and Support process improvements
Map and Define standard Reporting for the Credit & Collections Teams
Change Management - Present suggested process changes, obtain approvals and track and monitor progress and implementation
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements) 2. List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above. Manager of People Role
Manages a team of credit/deductions analysts leading them to achieve team goals
Understands the entire order to cash value stream and applies the knowledge to achieve results
Identifies performance gaps, their reasons and bridges the gaps
Coaches/counsels/mentors staff to deliver exceptional results
Makes work allocation decisions
Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
Conceptualizes and participates in process improvement projects
Communicates effectively with external and internal stakeholders
Anticipates and converts unmet customer needs into GFSS, Pune business opportunities
Documents new and existing processes. Updates documents as soon as improvements are made.
Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
Abides by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics and Policies at all times DIMENSIONS: Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
Reduction in Past Due amount as a percentage of total receivables Reduction in Deductions amount as a percentage of total receivables

Qualifications

Bachelors Degree Required (Business, Finance, Commerce) MBA Finance preferred 4-6 years Business to Business Credit/Collection Experience Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment Effective business writing and professional communication skills Experience utilizing Oracle 11i/R12, SAP, GetPaid preferred Experience utilizing Microsoft Office Suite, Internet, and related computer skills Demonstrated Effective Customer Service Skills Demonstrated Effective Negotiation Skills Work independently, decisively and timely Adapts to change, plans and prioritizes as required Willing to work US hours (6pm to 3am IST) What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Finance/Accounting
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No