Job Description

Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radissons overall mission, vision values and strategies
xc2xa7 Develops and implements strategies for department
xc2xa7 Monitors status regularly and adjusts strategies as appropriate
xc2xa7 Develops and implements strategies for Room Service that support achievement of the hotels goals
Develops and implements strategies to achieve revenue and profit goal
xc2xa7 Works with Food and Beverage management to create menus and coordinate service for special events
xc2xa7 Develops and implements special promotions and employee incentives
xc2xa7 Provides employees with current up-to-date information on menu offerings
xc2xa7 Increases sales by coaching employees on effective sales techniques
xc2xa7 Controls labor costs and maximizes productivity by using forecasting techniques to adjust scheduling
Manages the operation of Room Service
xc2xa7 Coordinates the set-up of Room Service in accordance with Radisson Hotels standards
xc2xa7 Ensures guest orders are filled promptly
xc2xa7 Maintains clean, orderly, and stocked work area
xc2xa7 Monitors hallways to ensure used dishware is returned promptly
xc2xa7 Orders supplies and/or approves requisitions for Room Service orders
xc2xa7 Spot checks orders on preparation, garnishments seasoning, portion size, temperature, etc.
xc2xa7 Completes control reports
xc2xa7 Communicates with other departments regarding supplies, special events, staffing, and other areas as they pertain to Room Service
Develops and implements strategies and practices which support employee engagement
xc2xa7 Recruits and selects qualified candidates
xc2xa7 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
xc2xa7 Communicates performance expectations and provides employees with on-going feedback
xc2xa7 Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
xc2xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
xc2xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
xc2xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
xc2xa7 Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
xc2xa7 Follows hotel grooming and hygiene standards
xc2xa7 Minimize safety hazards by following all safety rules and procedures
xc2xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
xc2xa7 Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
xc2xa7 At all times projects a favorable image of the Hotel to the public