Job Description

Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.

We are seeking a skilled and enthusiastic Process Trainer to join our team. The ideal candidate will be responsible for delivering comprehensive training programs to both new hires and existing employees, ensuring they are well-equipped to meet process and performance standards. The Process Trainer will utilize various training techniques, develop materials, and keep documentation updated to reflect changes in procedures. This role requires excellent communication skills, the ability to present complex information clearly, and a commitment to the continuous improvement of training programs.

Who We Are

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

Responsibilities:

Conduct training sessions for new hires and existing employees, both face-to-face and via online platforms (e.g., Google Meet). Convey complex information in a clear and understandable manner to facilitate effective learning and comprehension. Create and develop comprehensive training programs, manuals, and materials tailored to process requirements. Regularly update training materials to ensure alignment with changes in processes, procedures, and systems.

- Evaluate trainee performance through assessments, quizzes, and practical exercises (On-the-Job Training - OJT).Maintain detailed and accurate records of training activities, session outcomes, and trainee performance data.

Requirements

Excellent communication and presentation skills. Proven ability to simplify complex information for a diverse audience. Strong organisational skills to manage multiple training schedules and updates. Experience in designing instructional materials and delivering training programs. Competency in using online meeting platforms for remote training. Prior experience as a Process Trainer or in a similar training role. Knowledge of current instructional design principles and training methodologies. Familiarity with maintaining training records and documentation.

Benefits

Annual Performance Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Health and Life Insurance
IT Asset provided
5 days working
Paid leaves of 21 days (excluding 12 public holidays)
Team fun activities
Quarterly Team Outings
Highly talented, dependable co-workers in a global, multicultural organization
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride

Interview Process

On-site 30 min Aptitude Test
On-site screening with our Talent Acquisition Team
On-site 20 min writing test
On-site interview loop with 2 x CS Team Members (30 mins each)
Followed by an offer discussion on the same day

Working at Sporty

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don't have arbitrary shareholder or VC targets to cater to.

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.