Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism OperationsManagement Level Manager & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " & Summary:PwC Technology is the xe2x80x98global IT organization in PwC, providing a range of shared services and technology standards to over 350,000 people across 150 PwC member firms.This role is within the Endpoint Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs to PwC staff.This role will have a specific focus on designing and building solutions and ensuring high quality changes are delivered using internally defined processes.The successful candidate must be a technical expert in creating code/developing applications for Windows 11 and/or MAC OS environments and have a developing knowledge of integrating AI into their work.Responsibilities:Key responsibilities for this Application Development role include: -

• Work as an Application Engineer by developing applications and solutions that will improve user experience or address threats across more than 350,000 Windows and MAC endpoints. This involves gathering requirements, development of the code and following the release management process.
• Resolving escalated support tickets from the Level 2/3 support teams
• Documenting operational processes and creation of KB articles
• Collaborate with vendors, internal teams(design/security/network) to develop and troubleshoot solutions
• Keep informed about the latest developments and best practices in Microsoft and Apple technologies.
• Identify opportunities for improvement and automation.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Developing withing complex Windows environments, ensuring optimal performance, high availability, and security .
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Developing withing complex Windows environments, ensuring optimal performance, high availability, and security

Mandatory skill sets:Application development,Windows, endpoint, powershell, automationPreferred skill sets:Packaging, programming, Microsoft intune, bashYears of experience required:7+ yrsEducation qualification:BachelorsEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Application DevelopmentOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date