Serve as primary contact for key import clients and manage complete communication.
Resolve escalations, guide on customs procedures, and maintain strong client relationships.
2. Liner / Carrier Coordination
Coordinate with shipping lines, NVOCCs, and agents for BL release/corrections, ANs, DOs, manifest updates, and freight confirmations.
Handle escalations related to carriers, DO delays, and documentation issues.
3. Import Documentation (Manager Level)
Oversee end-to-end import documentation: Invoice, PL, COO, BL, Insurance, etc.
Ensure compliance with customs rules, HS codes, and statutory requirements.
Review and approve team documentation for accuracy.
4. Accounts & Cost Control
Coordinate billing, vendor reconciliation, and job costing with Accounts.
Approve liner, CHA, transport, and CFS bills; monitor job profitability and closures.
Support management in controlling operational costs.
5. Shipment Coordination & Operations
Manage shipment movement from origin to final delivery.
Coordinate with CHA, transporters, and CFS for timely clearance and delivery.
Track milestones and manage operational escalations.
6. Team Leadership & Process Improvement
Lead and mentor the documentation team; assign tasks and monitor performance.
Drive process improvements to enhance accuracy and efficiency.
Keep team updated on customs regulations, INCOTERMS, and best practices.
Skills & Competencies
Strong expertise in import freight forwarding operations and customs documentation.
Excellent leadership, communication, and coordination skills.
In-depth knowledge of INCO Terms, HS codes, port/CFS operations, and customs procedures.
Ability to handle high-volume shipments and operational escalations independently.
Strong problem-solving skills and a customer-centric approach.
Proficiency in MS Office, email correspondence, and freight ERP systems.
Qualifications
Graduate in any discipline (Commerce/Logistics preferred).
5-15 years of experience in Import Documentation & Operations in the freight forwarding sector, including at least 2-3 years in a supervisory or managerial role.
Job Type: Full-time
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Application Question(s):
WHAT IS YOUR CURRENT CTC?
WHAT IS YOUR EXPECTED CTC?
YOUR NOTICE PERIOD
Experience:
SEA IMPORT : 5 years (Required)
Work Location: In person
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