Job Description

This role is for one of the Weekday's clients
Salary range: Rs 700000 - Rs 1100000 (ie INR 7-11 LPA)
Min Experience: 8 years
Location: Mumbai, NOIDA
JobType: full-time
We are seeking a highly experienced Implementation Specialist to join our team and drive the successful deployment of freight forwarding solutions across multiple client engagements. This role requires deep expertise in freight forwarding processes, the ability to translate business requirements into execution plans, and proven experience in leading end-to-end implementation projects. You will act as a bridge between clients, internal teams, and external partners to ensure seamless onboarding, system configuration, and solution delivery.
Requirements
Key Responsibilities:

• Lead the implementation of freight forwarding systems for enterprise clients, including air, ocean, and land freight operations.
• Create and execute detailed implementation plans aligned with client needs, including project timelines, resource allocation, milestone tracking, and risk mitigation.
• Work closely with sales, operations, and product teams to gather requirements and deliver customized solutions that meet freight forwarding workflow specifications.
• Serve as a subject matter expert (SME) on freight forwarding operations, guiding clients on process optimization and system usage best practices.
• Manage client onboarding, including data migration, systems integration, documentation, UAT, and training sessions.
• Troubleshoot issues and provide escalation support during and post-implementation, ensuring high customer satisfaction and minimal operational disruption.
• Collaborate with engineering and technical teams to configure APIs, EDI, and platform integrations with transportation management systems (TMS), warehouse management systems (WMS), and other tools.
• Continuously improve implementation frameworks and templates based on feedback and evolving logistics industry standards.
• Lead stakeholder communication, providing regular updates to both internal and external parties on project progress, risks, and dependencies.
• Drive change management and user adoption through detailed documentation, workshops, and post-implementation reviews.

• 8-12 years of experience in freight forwarding, logistics, or supply chain management, with a strong track record of successful implementation project delivery.
• In-depth understanding of global freight forwarding processes, including imports, exports, customs, documentation, and carrier integrations.
• Proven experience in leading complex, multi-stakeholder implementation projects across global geographies.
• Strong project management capabilities, with expertise in project planning, risk management, and agile methodologies.
• Excellent problem-solving, communication, and client management skills.
• Familiarity with freight forwarding systems (such as CargoWise, Descartes, SAP TM, or similar platforms) is highly desirable.
• Experience working with API/EDI integrations and logistics software implementation is a strong advantage.
• Ability to work independently, manage multiple projects simultaneously, and drive initiatives to completion under tight timelines.

• PMP, Six Sigma, or equivalent project management certification.
• Bachelor's degree in Supply Chain, Logistics, Business, or related field. Master's degree is a plus.
• Experience with digital transformation initiatives in the logistics industry.