Job Description

Project Specialist - Global Hotel Professional Services Location: India/REMOTE As a Project Specialist - Global Hotel Professional Services, you will ideally have a 2-5 years of project coordination experience coupled with Hospitality Industry or IT implementation experience. For you to be successful in this role requires excellent time management skills, attention to detail , being highly organized along with the ability to manage multiple initiatives at a given time. While this role does not have direct reports, you will be coordinating remote product customization projects around the globe. If you\'re interested in pursuing a career in project management, consider this to be your stepping stone into that space! 1. Management of Projects . Main point of contact through entire Project Delivery . Review each sales order within their area of responsibility . Direct and ongoing Communication with Hotel client contact and staff throughout project . Coordinates project kick-off calls . Sets accurate expectations of processes from pre-Implementation process through development to deployment . Builds project frame, schedules and blocks resources for onsite installation . Assists hotels with pre-requisites and ensures client fully understands the Design, Development, and Deployment process . Prepares project outline for customization team and provides detailed, specific information on projects and all deliverables . Ensure that licenses, hardware, software and all project specifications are accounted for . Supervises remote Oracle Hospitality resources to ensure projects are on track as scheduled . Serves as first point of escalation for the customers and Oracle Hospitality resources . Raises issues to their Manager . Runs assigned projects from start to finish . This includes the following OPERA related projects: . OPERA Custom Report Development . OPERA Custom Export Development . OPERA Custom Back Office Interface Development . OPERA Custom Utilities . OPERA Reporting and Analytics Custom Report Development . OPERA Cloud Extensions . OPERA Cloud Customer Federation 2. Leads the assigned remote team (developers and consultants) . Supervises design and development efforts to ensure tasks remain on schedule . Makes recommendations to Manager on staff utilization . Review of daily communication from development team about project 3. Develop the relationship with the client, management company or/or corporate entity 4.Review and respond quickly to customer feedback and inquiries - raise issues 5.Work with the sales/account management team . Attend project kick-off calls . Attend pre-sales calls . Commit and block appropriate resources for pending contracts and supplemental work . Research billing questions . Provide installation history 6. Administrative . Provide backup for other Project Specialists as needed. . Review work schedule for each individual project: . Raise scheduling conflicts to Manager . Appropriate scheduling based on skill set for owned project . Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work . Audit installs for customer happiness, communication, project information, sign-offs, billing, etc. . Run data points in the PM scheduling system for accurate reporting

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