Job Description

OverviewWaters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an Implementation Project Manager to support the successful growth of our businesses in India Central Region . People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results.As Implementation Project Manager, you will be an ambassador of Waters and will bring innovative services to Waters customers. The candidate will need to demonstrate a clear understanding of Waters Products and Services and how that fits into the customers business and growth plans. The Candidate needs to be solution oriented and drive installation success with good communication between customer and internal stake holders. The candidate needs to demonstrate excellent interpersonal skills . This position brings a good degree of flexibility working in the field . The candidate will be based at our Hyderabad Office and work with our Customers in Central Region.Responsibilities:

• Manage implementation projects from point of sales to full delivery and completion of the order. Be the one point of contact during the running projects
• Review sales orders preferably before booking.
• Review delivery time lines and details with Sales Teams and Local Supplies.
• Scheduling engineers in agreement with Service Team Managers and Customers.
• Timely consult/request GSS on escalations.
• Follow through with other departments for completion of the order i.e application support etc.
• Maintain 100% Compass compliance in Implementation Cases.
• Make sure the implementation project runs smoothly, where all agreed conditions in the sales process are met. Resources are in line with agreed time lines and engineers show high efficiency in implementation tasks to maximize on customer success.

ResponsibilitiesResponsibilities:

• Manage implementation projects from point of sales to full delivery and completion of the order. Be the one point of contact during the running projects
• Review sales orders preferably before booking.
• Review delivery time lines and details with Sales Teams and Local Supplies.
• Scheduling engineers in agreement with Service Team Managers and Customers.
• Timely consult/request GSS on escalations.
• Follow through with other departments for completion of the order i.e application support etc.
• Maintain 100% Compass compliance in Implementation Cases.
• Make sure the implementation project runs smoothly, where all agreed conditions in the sales process are met. Resources are in line with agreed time lines and engineers show high efficiency in implementation tasks to maximize on customer success.

QualificationsEducation:

• Bachelors/Masters Degree in engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

• 5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Understanding of effective system level components and troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel:

• This is a territory-based position with travelling within your designated territory .

Company DescriptionWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. Were the problem solvers and innovators that arent afraid to take risks to transform the world of human health and well-being. Were all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Waters