Job Description

Role Overview

We are looking for an Implementation & Operations Manager to lead the end-to-end rollout, adoption, and ongoing operational execution of our in-house InsurTech platform. The role will act as a bridge between business teams, technology vendors, and end users (agents/partners) to ensure smooth implementation, high adoption, and minimal operational friction.

Interested candidates kindly process your resume at head.hr@tiptopinsure.in / may connect me at 8420363349.

Company Name : Maklav Insurance Brokers Pvt Ltd

Designation : Implementation and Orientation Manager.

Location: Kolkata (On-site)

CTC: ?4,00,000 - ?6,00,000 per annum (Based on experience & skill set)

Experience: 2-5 years (Insurance / Insures / SaaS implementation preferred).

Key Responsibilities

Platform Implementation & Rollout

Own the end-to-end implementation of the InsurTech application across teams and partner networks

Coordinate with technology vendors / internal tech teams for feature deployment, bug fixes, and enhancements

Translate business requirements into clear functional briefs for tech teams

Manage UAT (User Acceptance Testing) and ensure timely go-live

Operations & Process Management

Define and document standard operating procedures (SOPs) for platform usage

Ensure seamless integration of the platform with sales, operations, and policy issuance workflows

Monitor daily platform performance, data accuracy, and system usage

Stakeholder & User Management

Act as the single point of contact between sales teams, backend operations, and tech teams

Support onboarding and training of insurance agents, relationship managers, and internal users

Address user queries, escalations, and adoption challenges

Data & Reporting

Ensure accurate configuration of product rules, brokerage structures, state-wise logic, and workflows

Monitor MIS, dashboards, and operational reports for gaps or inconsistencies

Work closely with backend and data teams to maintain data hygiene and compliance

Continuous Improvement

Key Responsibilities

Platform Implementation & Rollout

Own the end-to-end implementation of the InsurTech application across teams and partner networks

Coordinate with technology vendors / internal tech teams for feature deployment, bug fixes, and enhancements

Translate business requirements into clear functional briefs for tech teams

Manage UAT (User Acceptance Testing) and ensure timely go-live

Operations & Process Management

Define and document standard operating procedures (SOPs) for platform usage

Ensure seamless integration of the platform with sales, operations, and policy issuance workflows

Monitor daily platform performance, data accuracy, and system usage

Stakeholder & User Management

Act as the single point of contact between sales teams, backend operations, and tech teams

Support onboarding and training of insurance agents, relationship managers, and internal users

Address user queries, escalations, and adoption challenges

Data & Reporting

Ensure accurate configuration of product rules, brokerage structures, state-wise logic, and workflows

Monitor MIS, dashboards, and operational reports for gaps or inconsistencies

Work closely with backend and data teams to maintain data hygiene and compliance

Continuous Improvement

Identify process gaps and recommend automation or system improvements

Track adoption metrics and suggest initiatives to increase platform usage

Support future enhancements, modules, and integrations

Required Skills & Qualifications

Must Have

Strong understanding of insurance broking operations (Motor / Health / Life preferred)

Experience in software / app implementation or SaaS operations

Ability to coordinate between technical and non-technical stakeholders

Strong documentation and process-mapping skills

Good command over Excel / MIS / dashboards

Preferred

Prior experience with InsurTech platforms, CRM, LMS, or agent portals

Exposure to API-based systems or policy issuance platforms

Experience in rollout of apps or digital tools to large field teams

Behavioral & Soft Skills

Strong ownership mindset and execution focus

Excellent communication and stakeholder management skills

Ability to work in fast-paced, evolving environments

Problem-solving and analytical thinking

Reporting To

Founders / Business Head / Operations Head

Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Work from home
Work Location: In person