Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent--creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike.
Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we've scaled rapidly and continue to lead innovation in talent engagement and automation.
Our diverse and collaborative team is tackling one of the most universal challenges in the workforce--helping people find meaningful work faster. At Sense, you'll have the opportunity to shape innovative AI solutions that are changing how the world hires, impacting millions of careers globally. Join us in building the future of hiring.
We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking an Implementation Manager to deliver our contractor communication platform for our customers in the US & UK. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company. As an Implementation Manager at Sense, you'll take ownership of key customer accounts to establish yourself as an expert in candidate engagement experience and become a trusted partner.
You'll join a collaborative, fun team where everyone, including you, is active in the product defining and development process. Our founders are lifelong entrepreneurs and have built and scaled large companies. By working with them, you will have the front row seat to see how a company grows and scales. We want to support your career goals, whether it remains here or beyond. Interested in knowing how product management or sales work? Let's have you sit in on actual sales calls. Wondering how to grow customer success and support in a high growth company? We'll directly mentor you and you'll learn from those who've been at multiple successful companies. We're an experienced team and looking forward to working with more great people.
Working US shift: 9 am to 5 pm, EST
Location: Remote (Bengaluru)
Responsibilities: Partner closely with customers to fully configure and implement Sense products in an efficient and timely manner.
Create Implementation Launch Plans with your customers to ensure that all parties are in agreement on expected timelines and outcomes.
Ensure on-time delivery of our content + platform solution through effective, proactive planning and communication.
Own the successful training and enablement of new SMB, MM and Enterprise clients.
Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time.
Collaborate and communicate cross-functionally with the internal teams (Sales, Product, Engineering) to ensure customer issues and opportunities are addressed in a timely manner. Influence product roadmap by looking for customer trends and sharing feedback with Product Management and Marketing teams.
Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues.
Job Requirement
Education: B.E. / B. Tech. Experience in delivering SaaS customer solutions and an obsession for exceeding expectations
Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.
Over 5 years of customer facing experience , including 3+ years of related experience in a customer-facing role
Strong customer presence with Executive-level audiences: the ability to influence and support their customer needs while demonstrating diplomacy, tact, and grace under pressure.
Passionate and proactive: a driven, self-starter who can work independently and as part of a team.
Outstanding verbal and written communication skills.
Superior organizational and time management skills; excellent attention to detail.
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
Working knowledge of APIs , Postman, JIRA, Asana.
Additional Information
Perks and Benefits Medical, dental insurance for employees and dependents
Equity
* Timing is 9 - 5 pm, EST (US time)All your information will be kept confidential according to EEO guidelines
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