Job Description

Implementation Manager

==========================


Bangalore, Karnataka, India



Date posted

Aug 04, 2025

Job number

1849923

Work site

Up to 50% work from home

Travel

0-25

%

Role type

Individual Contributor

Profession

Business Operations

Discipline

Business Program Management

Employment type

Full-Time

Overview

Organizational Summary:

Microsoft Business Operations (MBO) is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for all programs supporting the Original Equipment Manufacturer (OEM), Volume Licensing, Dynamics, Services, Procurement and Logistics Services (P&LS) and Enterprise Data and Strategy Group (EDSG) organizations out of the different regions worldwide. The Operations Service Centre (OSC) team (part of Microsoft Business Operations) support field engagement and regional revenue processing and strive to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.

Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live. This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.

The ideal candidate should be comfortable working within a matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.

Position Summary:

The Global Transact Services Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC). We are hiring for an Implementation Manager (IM) that This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc.

This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live.

This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.

The ideal candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.

Shift: This role will be supporting global projects with focus on America's time zone. This role will be operating in Eastern Time Zone business hours.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications;

Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years relevant work experience in program management, process management, process improvement + OR equivalent experience
2+ years of demonstrated Project Management and Process Management experience preferably in an Operations environment.

Preferred Qualifications;

Strong operations acumen with understanding of how operations ecosystems work Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenario Demonstrated experience in working effectively in cross-functional, international teams (often virtual) with change and project management skills Ability to thrive in a fast-paced multinational environment, working across multiple lines of business Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep) Excellent written and verbal communication skills (open, confident communicator effective in senior levels of engagement) Be a Change Leader, have a good understanding of change management, the importance of it, approaches, key tasks and timelines. Direct experience in working with international stakeholders and driving process improvements in highly complex and rapidly changing environment Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity Attention to detail combined with an ability to see the big picture Excellent communication skills with ability to build allyship with individuals at all levels. Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus

Responsibilities

Responsibilities:

Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect. Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design. Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve. Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations. Ensure all regional/global stakeholders understand the impact the launch will have for their organisations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage. Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework. Provide regional/global approval for transition through launch tollgates and recommend launch "Go/No Go" decision. Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches. Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment. Identify Automation opportunities and work closely with leadership teams to operationalize Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.