Job Description

Job Title: Implementation Executive (Shipping/Logistic/Freight Forwarder)

Location: Vikhroli, Mumbai

Experience: 2 to 4 Years Experience

Education: Graduate / MBA

General Description -

The candidate should be presentable with good communication skills, both written and spoken. Able to handle work independently and work under pressure. He / She should also have good knowledge of Microsoft Office. Exposure to the shipping industry would be preferred.

The role involves 70 to 80 % travel within Mumbai

Ready to travel to client locations. Candidates must generate leads. It is a target-oriented role.

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1. Revenue Generation

Generate revenue to ODeX by cross-selling or up selling other modules to Shipping Lines, NVOCC's and Container Freight Stations. Suggest process changes or enhancements to beneficiaries through customizations on ODeX modules or through new requirements with commercial0073. Connect with new Shipping Lines, NVOCC's and Container Freight Stations and onboard them to use ODeX modules with revenue opportunities.

2. Communication Skills

Should be able to understand and communicate clearly with the client. Set clear expectations and timelines with the client on a timely basis. Prepare business requirement documents covering the entire requirements as per client expectations to avoid any disputes. Explain process requirements to the internal product team as expected by client.

3. MS Office Skills

Should be well versed with MS Office applications i.e. MS Word, MS Excel and MS PowerPoint. Should be able to maintain data and publish reports for implementation and expansion purposes. Good working knowledge of MS PowerPoint to prepare presentations or write BRD (Business Requirement Documents) Maintain and store documents communicated with the clients with approvals and sanctions both internal and external.

4. Analytical Skills

Prepare reports for analysis purposes for projects implemented and identify avenues for expansion. Involve in executing user acceptance tests of requirements raised by clients. Initiate impact analysis on existing ODeX solutions in case of any new requirements or change requests received from the clients Maintain a publish trackers of projects managed by self with clear timelines and status. Maintain reports on new product release based on its criticality and priority from revenue perspective.

5. Relationship Management

Regular meetings with clients to maintain a good rapport. Manage escalations received at first level and to avoid further escalations to next level. Be updated through the existing clients on the changes occurring in the shipping domain. Keep the clients updated on a regular basis on the project timelines to avoid any disputes and to maintain customer satisfaction. Suggest process enhancements or process changes.
Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person