Tricentis is looking for a full-time resource to on-board customers with our QA product solutions and updates. The primary role of this individual will be to assist customers through the installation upgrade, data migration and troubleshooting of Tricentis OnPremise products. The Jr. Implementation Engineer will provide the Development team feedback to improve the scalability of our products and process and assist Sales Engineers in scoping technical requirements for prospect trial requests.
The Implementation team's main goal is to ensure our customers love the results of their Tricentis products through exceptional onboarding and ongoing engagements. You will be interacting with customers on a daily basis, ensuring that our software is installed/upgraded and easily incorporated into their evolving enterprise architecture. You will be playing a critical role in driving successful adoption and continued use among the 10,000+ users of Tricentis’ products across the globe through onboarding best practices. Additionally, this role will interface internally with all parts of the Tricentis organization including the C-suite, Product Development and Sales Engineering.
As part of a growing team, the Implementation Engineer will be a key contributor to our customers’ success. Tricentis’ largest customers will look towards the Implementation Engineer for advice to ensure that the software is installed properly and optimized to fit into their existing infrastructure. Additionally, as this is a predominantly customer facing role, the Implementation Engineer should be willing to escalate potential roadblocks to successful implementation to Senior Management as needed and ensure critical tasks are documented appropriately.
Responsibilities Include:
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