Job Description

Job Category: Consulting:Duties & ResponsibilitiesInstalling, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and proceduresImparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagementThe management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requestsThe first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assignedTimely and accurate filing of project status reports and other project deliverables, and timecards and expenses reportsRemaining current and familiar with Oracle product new releases and new featuresObtaining and maintaining current certification in products and Major Account accreditationsNecessitiesAble to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base officeWilling to work overtime, overnight, weekends and public holidays as requestedCommitment to adhere to company standards, policies, and proceduresAbility to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgroundsCurrently hold a valid passportKnowledge, Skills and Abilities - FundamentalsMore than one years' experience installing/configuring/supporting Property Management Systems software products OR more than one years' experience in Hospitality I.T. position or similar OR more than one years' hospitality management experience working with Oracle Hospitality product/sTertiary qualification Information Systems or similar, Hospitality, Business or Event Management fieldKnowledge of hotel front office management proceduresProfessional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPointKnowledge, Skills and Abilities - DesirablePrevious training experience in theoretical/conceptual trainingKnowledge of broader hotel operating procedures (events management, housekeeping, or Finance)Previous experience in supporting hospitality software productsKnowledge of other similar PMS systemsBasic working knowledge of Networks, PC's, and related peripheralsFamiliarity with Windows Server, Oracle databases, SQL, and remote connectivity ApplicationsExperience with Zoom Meetings or similar video conferencing softwareResponsibilities:Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and proceduresImparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagementThe management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requestsThe first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assignedTimely and accurate filing of project status reports and other project deliverables, and timecards and expenses reportsRemaining current and familiar with Oracle product new releases and new featuresObtaining and maintaining current certification in products and Major Account accreditationsQualifications:Career Level - IC1About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle