Job Description

Essential:

Hands-on experience with Oracle Hospitality Simphony Point-of-Sale or comparable Food & Beverage POS solutions. Tertiary qualification in a Technical, Computer Science, or Hospitality Management discipline. Solid understanding of Food & Beverage operational procedures. Familiarity with relational database management systems such as Oracle Database (12c, 19c) preferred. Strong working knowledge of TCP/IP networks, PCs, and troubleshooting methodologies. Proficiency with hardware components including workstations, printers, and peripheral devices.

Professional Skills:

Advanced analytical and problem-solving capabilities. Proven project management expertise with the ability to manage timelines and deliverables. Strong presentation, facilitation, and client engagement skills. Excellent written and verbal communication skills. Proficiency in English is required; additional languages are an asset.

Abilities:

Demonstrated ability to engage credibly and effectively with stakeholders at all organizational levels. Proven success working both independently and collaboratively within local and global teams. Innovative mindset with the ability to apply knowledge creatively and think strategically. Self-motivated with strong initiative, resilience, and a results-driven approach. Ability to perform effectively under pressure and in dynamic environments. Flexibility with schedules, colleagues, and clients across varying time zones and shifts.

SPECIAL REQUIREMENTS

Willingness to work overtime, weekends, and public holidays as required. Availability to work in rotating shifts. Career Level - IC2

DUTIES & RESPONSIBILITIES:

Install, configure, and optimize Oracle Hospitality Food & Beverage product suites. Deliver application training with demonstrated expertise in modern Food & Beverage management practices. Provide technical support for hardware including workstations, printers, and peripheral devices. Share in-depth knowledge of restaurant operations and best practices. Comply with Oracle's latest training, implementation, and quality assurance standards. Collaborate with My Oracle Support and global support teams to escalate and resolve client issues. Partner with customers and Oracle Hospitality F&B teams to exceed service-level expectations. Actively participate in continuous learning, including online education and product certification programs. Contribute to quality assurance testing for new product versions and releases as required. * Prepare and submit timely project updates, reports, and documentation using standard communication tools.