WHAT'S THE ROLE?
An Implementation & Care Executive will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the "CARE" phase of our ON!Track customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS).
WHO IS HILTI?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
WHAT DOES THE ROLE INVOLVE?
Play the leading role of implementation of the software and retention of the customers
Work with the Ontrack Sales Team during the customer analysis to design the optimal solution for each individual customer's implementation plan, including selling additional days and/or taggers
Visiting jobsites and warehouses, tagging of physical assets & training the customers on On!Track
Gathering data of all the assets, commodities and consumables in coordination with the customer
Follow the implementation & care process as per the given excel tools and get the customer's acknowledgement for all steps in the process
Coordinate efforts of entire team of On!Track Sales, marketing team, and back office with a goal of improving market reach of ON!Track solution.
Collaborating with the sales team to retain the customer on On!Track
Support launch of new products and features to Customers by acquainting them with feature benefits and solution functionality
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