Job Description

Job Title:

Implementation Associate - Customer Engagement Suite

Experience:

1-3 Years

Location:

Coimbatore

Employment Type:

Full-time

Department:

Sales / Marketing

Reporting To:

Manager / TL

About the Role

We are hiring two motivated graduates to manage client onboarding, configuration, and ongoing support for our cloud-based CRM, service-desk, and chat-automation products. You will translate business requirements into smooth deployments, train end-users, and ensure every customer achieves rapid time-to-value.

Key Responsibilities

Configure and customise CRM, support-desk, and live-chat modules to fit each client's workflows. Gather requirements, map customer journeys, and recommend best-practice solutions. Build chatbot dialogues, automation rules, and light integration flows. Work with product, success, and engineering teams to keep projects on schedule. Deliver remote and on-site training; provide Tier-1 post-go-live support. Explain core API and webhook concepts to non-technical stakeholders.

Ideal Candidate

MBA / BBA / B.Sc. (Business, Marketing, Operations, IT or related). Clear verbal and written communication, with confidence in client-facing situations. Strong analytical and problem-solving skills; eagerness to learn new software quickly. Basic understanding of REST APIs or software-integration concepts. (Bonus) Exposure to any SaaS CRM, help-desk, or chat platform.

What We Offer

Ownership of real customer implementations from day one. Mentorship and structured learning on leading SaaS engagement tools. Collaborative culture that values initiative and continuous improvement. Competitive salary with performance-linked growth.
Job Type: Full-time

Pay: ?250,000.00 - ?450,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person