Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Implementation Analyst is responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth's interoperability network or 'backbone'. This network supports the transmission of various healthcare documents including lab results, imaging results, patient demographics, charges, appointments and prescriptions between athena and a Trading Partner. The Implementation Analyst manages a large queue of projects for new interface build out and proactively identifies workflow deficiencies. Additionally, the Analyst will maintain relationships with interface vendors and work Production Support tasks as assigned.
Responsibilities may include, but are not limited to:

• Project management and testing of EDI-related initiatives, including lab result interfaces, imaging report interfaces, clinical document interfaces, patient demographic interfaces;
• Communicating with labs, hospitals, IT vendors, pharmacies and athena stakeholders to convey interface status and timelines;
• Managing a high volume of projects and tasks with competing priorities;
• Researching and incorporating trading partner technical, functional and QA requirements to EDI projects
• Developing a comprehensive understanding of athenahealth's healthcare transactions and how relationships between teams and their workflows influence complex problem solving
• Identifying operational inefficiencies and process breakdowns; contributing to the design of solutions to address the same
• Collaborating with cross-functional teams to develop novel solutions to operations problems
• Extracting, synthesizing, and analyzing data.
• Diagnosing, analyzing and resolving issues related to electronic data interchange including but not limited to live lab, imaging, demographic and clinical document interfaces and electronic prescription routing
• Other duties as assigned by the Interface Operations Manager necessary to help optimize and expand EDI operations.
• Supporting the training and mentoring of new hires.
• Analyzes thoroughly and proposes effective solutions for interface projects and problems.
• Troubleshoots and resolves technical challenges and problems and escalates if necessary. Proposes solutions when problems or issues arise in a project or incident.
• Serves as a subject matter expert and assists the team with their questions. Should act as the go-to person for all process related issues.

Requirements:

• Graduate in engineering, science, or commerce stream
• Fluency and comfort with both spoken and written English
• Willingness to work for any shift including night shift
• Strong communication skills and an ability to effectively engage with members of geographically disparate teams in India and the US
• Excellent customer service skills and professionalism to effectively manage communication with external parties including US lab and imaging vendors
• Excellent analytical and problem-solving skills
• Demonstrated experience identifying and addressing workflow inefficiencies and breakdowns
• Talent for managing problems through entire lifecycle from identification through resolution
• Ability to operate independently to execute goals, seeking assistance when needed
• Proven ability to meet deadlines in a fast-paced environment
• Mastery of MS Office and the ability and desire to advance one's technical skill set
• Personal and professional drive to succeed
• Passion for both teaching and learning skills among colleagues.
• Creative and inquisitive demeanor
• Flexibility to adapt to change in a rapidly expanding company
• Enthusiasm for working in a collaborative, team setting
• 1-3 years work experience within US healthcare, preferably in clinical integration
• Familiarity working with HL7 standards

About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients -- powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees -- or athenistas, as we call ourselves -- spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces -- some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers