Job Description

The Immigration Closing Officer at

World Ways Immigration Chandigarh

is responsible for managing and resolving all issues related to study visa refusals, temporary visa refusals, appeals, documentation gaps, and client refund cases. The role includes providing clear explanations for visa refusals, assisting with case reopening and re-filing, handling client escalations, and ensuring seamless case closures.

This position requires excellent communication, documentation expertise, and deep knowledge of visa refusal reasons and immigration compliance.

Key Responsibilities

Handle all clients who receive

study visa

,

temporary visa

, or

work visa

refusals from the embassy. Review refusal letters and

explain clearly to clients

why their visa was refused. Manage and process

appeals

against refusals when applicable. Handle

refund cases

, including refund documentation, pendency refunds, and payment status follow-ups. Assist clients in resolving issues related to

family sponsorship

,

naturalization

, or

employee immigration matters

. Evaluate client files and recommend whether

re-filing (refilling)

is possible or beneficial. Ensure accurate updates and re-submission of applications, documents, and immigration forms. Maintain complete records of refusal cases, appeals, refunds, and client communication. Offer guidance on improving documentation for future submissions. Provide exceptional client service and resolve client inquiries related to refusals, re-filing, or refunds. Coordinate with internal departments to ensure smooth case updates and processing. Stay updated with latest immigration rules, embassy guidelines, and procedural changes.

Required Skills & Competencies

Strong understanding of

visa refusal reasons

,

SOP/documentation issues

, and

immigration requirements

. Excellent communication and client-handling skills. Strong problem-solving abilities to resolve complicated case issues. Ability to work with confidential and sensitive information. Good documentation and case management skills. Ability to handle stressful situations with patience and professionalism. Knowledge of refund procedures and immigration compliance.

Qualifications

Bachelor's degree (preferably in Law, Business Administration, International Studies, or related field). Experience in immigration consultancy, visa case processing, or client support (preferred). Ability to handle complex refusal cases independently.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,499.04 per month

Benefits:

Cell phone reimbursement Leave encashment Paid sick time Paid time off
Experience:

legal immigration: 1 year (Required)
Location:

Chandigarh, Chandigarh (Required)
Work Location: In person