Job Description

Company: Mercer
Description:
We are seeking a talented individual to join our Core Products Delivery Team under the Clients Solutions Business Unit at Mercer Consulting. This role will be based in Global Capability Centre at Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.
Business Title : Senior Specialist - Survey Administration
No. of Roles : 1
Location: Gurgaon
Last Date to Apply: 12th Aug 2025
We will count on you to:

• Develop deep understanding of compensation & benefits survey benchmarking business, methodology and deliver the same to clients
• Suggests ways and means to enhance the support in data collection and survey participation
• Help build data validations (data query resolution) of the data submitted by clients
• Support clients in resolving Mercer tools & applications related issues
• Deliver Exceptional Service: Proactively address client inquiries and concerns, ensuring a high level of satisfaction and trust in our services.
• Communicate Effectively: Clearly articulate information to clients and internal teams, ensuring everyone is aligned and informed.
• Problem Solve: Identify issues and provide solutions quickly and efficiently, demonstrating resourcefulness and initiative.
• Collaborate: Work closely with consulting teams to ensure client expectations are met and exceeded, fostering a team-oriented environment.

What you need to have:

• Education: Bachelor's/Post graduate degree
• Experience: Minimum of 2 years of experience in client support, consulting, or a similar role.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and team members.
• Interpersonal Skills: Focus on client satisfaction and service excellence.
• Problem-Solving Abilities: Demonstrated ability to identify issues and develop effective solutions in a timely manner.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Team Player: Ability to work collaboratively in a team-oriented environment, contributing to a positive workplace culture.

Eligibility

• Minimum 12 months experience as Senior Specialist (C2) / Specialist (C1)
• Should have at least "On-Track" or equivalent rating in last appraisal.
• Should not be under any Performance Counselling Plan or had any official disciplinary action within the last 3 months.
• Should not have applied for any other IJP in the last 3 months

Disclaimer

• Please note that the relocation assistance shall not be provided for the said position
• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
• Mention your employee id and official email address in the resume

What makes you stand out?

• Client-Centric Mindset: You have a genuine passion for helping clients succeed and a track record of going above and beyond to meet their needs.
• Proactive Problem Solver: You thrive in dynamic environments and can anticipate client challenges, offering solutions before issues arise.
• Exceptional Communicator: Your ability to communicate complex information clearly and concisely sets you apart, ensuring clients feel informed and valued.
• Team Collaboration: You work effectively within teams, contributing positively to group dynamics and supporting colleagues to achieve common goals.
• Attention to Detail: Your meticulous nature ensures that all client interactions and documentation are accurate and thorough, minimizing errors and enhancing service quality.
• Continuous Learner: You are committed to personal and professional growth, actively seeking opportunities to expand your knowledge and skills in the consulting field.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.