Job Description

- Meet collections targets on All delinquency cases through set KPIs- Possessions and repossessions in Home Loans- Improve recovery rates on write off Portfolio- Managing performance through in-house team.- Collection Discipline, Proper receipting, Audit Ratings & Driving in-house team to improve State efficiency.- Ensure daily field visits, follow ups and 100% coverage of field account, escalate problematic cases for further action and ensure feedback for each cases is documented at the end of day.- Handling high value fraud cases/defaulters/insolvent clients & initiating appropriate legal actions- Attending to court for arbitration cases, also serving Notices movable property attachment and unmovable property attachment in special cases- To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively.- To comply with the process, procedures as defined and ensure its effective implementation at all times.- Responsible for carrying out all collection audits & reconciliation (ref:updazz.com)