Job Description

, India
Job Family Group: Information Technology (IT)
Worker Type: Regular
Posting Start Date: January 13, 2026
Business Unit: Projects and Technology
Experience Level: Experienced Professionals
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What's the role
As part of the ERP Technical Operations team, the Technical CRL is responsible for delivering smooth operations of ERP applications and their related back-end technology.
He reduces the impact of technical changes and ensures the change can be successfully executed in a timely and cost-effective way. Outages of business-critical systems should be reduced to a minimum via overseeing all changes in the landscape and provide proper planning and avoiding dependencies in the landscape and connected applications
This specific role focuses on Technical Change Management and Landscape Coordination.
What you'll be doing

• Planning and coordinating of technical change across landscapes. Inclusive of application updates, operating systems & DB updates, security fixes, hardware migrations.
• End-to-End responsible for managing changes across landscape including yearly change planning, business communication and approval.
• Assess the implication of changes (desktop, hosting, middleware and applications) impacting the landscape.
• Contribute to planning and forecasting for capacity and asset integrity.
• Participate in reviews of proposed technical design for new solutions and contribute to impact assessment.
• Review infrastructure or application technical changes and contribute to AtO and AtD sign-off for projects impacting the DS ERP landscapes.
• Works with Technical OLM and affected systems or CAP OLM's to make sure the right resources are assigned to the detailed tasks.

Additional qualities:

• Contribute to service restoration for severe incidents caused by infrastructure, interface or performance issues, using the global, 24x7 reach of the Shell and Eco-system organization (Suppliers, SAP).
• Contribute to complex RCA's across multi-vendor and multi-disciplinary teams.
• Responsible for fast response and execution of operational escalations with business impact.
• Act as a subject matter expert and assist with complex operational issues and ensure support is delivered against service levels and in line with support models.
• Provide guidance and consultation during problem management reviews to ensure complex problems are being worked appropriately.
• Contribute or lead continuous improvements for reliable end-to-end performance or reduced costs, ensuring delivery via suppliers and project organization. This includes coordinating deep-dives with software vendors and suppliers and following up on SAP Early-Watch Alert.
• Ensure operation runbooks, support guidelines and procedures are maintained for use.
• Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.

What you bring
Mandatory

• Graduate/Postgraduate with minimum 5 years relevant experience in SAP Application Support & ITIL Support.
• Experience in applications support and support processes, specifically ITIL.
• Sound understanding of the technical layers in the SAP landscape.
• Proven ability to lead operations team, either formal leadership of technical teams or indirect management of suppliers.
• Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels. Strong communication skills.
• Ability to deal with conflict and ambiguity effectively. Ability to handle concurrent tasks with appropriate priority.
• Ability to operate in a virtual cross-cultural organization.
• Experience in IT Service Management.

Preferred

• Knowledge of SAP Cloud platform, Cloud Integrations and monitoring capabilities will be an asset.
• Expertise skills in SAP Application, DB and/or performance analysis.

What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and international teams.
Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,
IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.
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Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.
Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.
Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India's growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.
Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.
We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.
DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Skills Required