Job Description

Pune, IN-MH
Position Type
Full Time


Requisition ID
12367


Level of Education
Years of Experience
1+ to 2 Years

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.




Analytical thinking and proactive problem-solving.
Ability to interpret banking message anomalies and decide on corrective actions.
High attention to detail for high-value transaction handling.
Strong communication and escalation management skills.
Ability to thrive in a fast-paced, high-stakes operational environment.

Technical Support Analyst I

Provide 24/5 monitoring with skilled personnel.

Financial operations, payments processing, or banking settlement environments.

Knowledge of payment infrastructures is advantageous.

Be equipped to manage UNIX systems, MySQL databases, and reporting automation.

Collaborate across first, second, and third-line support, and maintain tight runbook discipline.

Be ready to interpret alerts manually and respond to issues in real-time.

Maintain updated documentation, reporting scripts, and ticketing for issue tracking and resolution.

Experience with ticketing platforms.

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.