Job Description

DESCRIPTION

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Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.




Key job responsibilities

o Daily Management of shift:

o Administrative management of associates

o Job allocation to associates

o Monitoring and mentoring of associates on productivity, quality and safety.

o Monitor status of counts and problem solve queues

o Responsible for shift quality and associated action plans

o Preparing and implementing training and development plans for associates

o Conduct a 4M and 5S audit for the respective work stations on a daily basis

o Stand-in for Area Manager



About the team

At FCD(FC Dock) , we are currently a team of 2 Area Managers, 5 Team Leads and Process Assistants. The FCD team plays a critical role in fulfillment centre operations as the final checkpoint in the outbound process before customer orders leave the building.



Team Mission

The FC Dock team's primary mission is to ensure that customer orders are accurately shipped out on time, directly impacting customer satisfaction and the overall performance of the fulfillment center. They serve as the crucial bridge between internal fulfillment operations and external delivery networks.



Core Responsibilities

The FCD team manages several key operational areas:



Outbound Operations:



Overseeing the final stage of order processing where packages are loaded onto delivery vehicles

Managing the flow of packages from internal sorting to external carriers

Coordinating with transportation partners and last-mile delivery services

Quality & Accuracy:



Ensuring all packages are properly labeled, sorted, and staged for the correct carriers

Conducting final quality checks before shipment departure

Managing package tracking and documentation

Performance Management:



Tracking and analyzing key performance indicators (KPIs) related to Ship Dock operations

Implementing corrective actions to meet or exceed performance targets

Monitoring dock efficiency, throughput, and on-time departures

Coordination & Support:



Working closely with Inbound, Outbound, ICQA (Inventory Control & Quality Assurance), and CRET teams

Coordinating with support functions to maintain safety and operational standards

Managing labor allocation and shift operations

Team Culture

The culture emphasizes:

Operational Excellence: Maintaining the highest standards in the final step of order fulfillment

Customer Focus: Understanding that their work directly impacts delivery promises made to customers

Collaboration: Working seamlessly with multiple internal teams and external partners

Safety First: Coordinating with safety teams to ensure secure loading operations

Continuous Improvement: Regular audits (daily DDD, weekly Gemba/process audits) to identify and resolve bottlenecks

The team embodies a sense of urgency and precision, knowing they are the last line of quality control before packages reach customers' hands.

BASIC QUALIFICATIONS

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1+ years of Microsoft Office products and applications experience High school or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Work 40 hours/week, and overtime as required

PREFERRED QUALIFICATIONS

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1+ years of Amazon Amnesty Floor Monitoring experience


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.