Job Description

Description - External
Your potential has a place here with TTEC's award-winning employment experience. As a IAM Architect working onsite in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in INDIA says it all!
What You'll Do -
We are seeking a seasoned IAM Architect with 10+ years of experience to lead the design and implementation of enterprise-grade Identity and Access Management (IAM) solutions. This role demands deep technical expertise, strong leadership, and the ability to work both independently and collaboratively.
You'll report to Director, Infrastructure.
During a Typical Day, You'll
Architect and implement IAM solutions including Identity Governance and Administration (IGA), Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Privileged Access Management (PAM).
Lead the design and development of scalable, secure IAM architectures and solutions.
Collaborate with cross-functional teams to define IAM strategies and roadmaps.
Develop solution designs, technical documentation, and standard operating procedures (SOPs).
Provide hands-on support for complex troubleshooting and issue resolution.
Coach and mentor junior team members, fostering a collaborative and high[1]performance culture.
Ensure compliance with security policies, standards, and best practices.
What You Bring to the Role

• 10+ years of experience in IAM architecture and implementation.
• Strong expertise in Ping Identity, Okta, Saviynt, and Delinea.
• Solid understanding of Active Directory (AD), Public Key Infrastructure (PKI), and SSL certificates.
• Proven ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience in coaching, mentoring, and guiding technical teams.

What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Skills Required