Job Description

IntroductionTechnology Lifecycle Services (TLS) is our clients' essential mission-critical provider of trusted support and services across infrastructure environments. We support clients' IBM and multi-vendor infrastructure, providing a simple support execution using AI as a delivery backbone across the diverse IT landscape. We enable highly available and secure environments for our clients, ensure their IT goals are achieved with project services, and deepen insights into their environments (including proactive views) with Support Insights while using AI to drive outcomes efficiently. In accomplishing this, we grow our client mindshare, thus growing our market capture, and advance clients hybrid cloud (IBM's mission 1) and AI (IBM's mission 2) journeys.Your role and responsibilitiesThe IAM Administrator - L2 is responsible for executing and supporting day-to-day Identity and Access Management activities, including provisioning, de-provisioning, access reviews, and user lifecycle processes. This role requires a solid understanding of IAM principles, domain-specific requirements, and hands-on coordination with application, infrastructure, and compliance teams to ensure secure and compliant access operations.

• Perform user access provisioning, modification, and de-provisioning across multiple systems in line with defined access policies.
• Coordinate with application and system owners to validate access requirements and obtain necessary approvals.
• Maintain and update access records and documentation to support internal controls and audit readiness.
• Support periodic access reviews, user entitlement certifications, and clean-up activities.
• Handle IAM-related service requests and incidents, ensuring timely resolution and escalation when needed.
• Follow standard operating procedures (SOPs) and contribute to process improvements to enhance efficiency and consistency.
• Ensure compliance with security and regulatory requirements through proper access controls and reporting.
• Collaborate with internal stakeholders to onboard new systems and define access control matrices.
• Provide support during internal/external audits by supplying access reports and evidence of control execution.

Required educationBachelor's DegreePreferred educationMaster's DegreeRequired technical and professional expertise

• 3-5 years of relevant experience in identity and access management or user access operations.
• Strong understanding of domain-specific access requirements (e.g., banking, healthcare, government, manufacturing).
• Good knowledge of identity lifecycle processes, access governance, and compliance standards.
• Hands-on experience with Active Directory, LDAP, and enterprise applications.
• Familiarity with ticketing systems such as ServiceNow or Remedy.
• Strong coordination, documentation, and communication skills.
• Proficiency in Excel and other tracking tools to manage access data.

Preferred technical and professional experience

• Exposure to IAM tools such as SailPoint, IBM ISIM/ISAM, Azure AD, or Okta.
• Understanding of RBAC, ABAC, and privileged access management (PAM).
• Familiarity with regulatory frameworks such as SOX, ISO 27001, or GDPR.
• Basic scripting knowledge (PowerShell, Python, or Excel macros).
• ITIL Foundation or other relevant certifications.

ABOUT BUSINESS UNITIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?ABOUT IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.OTHER RELEVANT JOB DETAILSWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.Job TitleIAMJob ID33149City / Township / VillageMumbaiState / ProvinceMaharashtraCountryIndiaWork arrangementOnsiteArea of workInfrastructure & TechnologyEmployment typeRegularPosition typeProfessionalTravel requiredNo TravelCompany(0063) IBM India Private LimitedShiftRotationIs this role a commissionable/sales incentive based position?No

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