Job Description

Experience

- Minimum 3+ years min in IAM only.

Main Responsibilities

Provision access for New Hires by creating AD accounts, application accounts, and Network Access. Process all off-boarding activities to ensure all accounts and Network access are disabled. Provide Network shared drive and folder access, ensuring the practice of least privilege. Create Mailboxes, Distribution Groups, Shared Mailboxes, and Resources in the Exchange Admin Console. Process access requests via the Service Now Access Management queue Troubleshoot and resolve any incidents pertaining to access requests / IAM tickets promptly Consultant/Contractor/Temp AD account extensions Ensure the confidentiality of sensitive information. Document and follow established IAM processes Educate Users on IAM processes. Assist with audit-related requests. Review, document, and adapt the IAM policies, procedures, standards, and guidelines as and when needed. Continuously find means and ways to improve operations, streamline work processes, and work cooperatively and jointly with various teams to provide quality service.

Knowledge & Skills

Mandatory Experience with Active Directory required Experience with Exchange 2013 Administration Console preferred Experience with Azure Active Directory and O365 consoles Experience and strong understanding of Identity and Access controls principals Hands on Experience with Ticketing systems - Service Now experience a plus Strong attention to detail required, identifying gaps to established processes and follow ups Ability to use critical thinking skills to resolve processing issues Excellent written and verbal communication. Ability to organize and prioritize in a fast-paced environment and take decisions on behalf of team Strong cognitive, problem solving and customer service skills Experience with troubleshooting VPN access issues Experience with basic SIEM technology to identify basic level issues like account lock out, password resets etc. Experience with DUO 2-factor authentication or other application a plus Experience with basic Security & Compliance concepts, with an understanding of Best Practice, Least Privilege, and adherence to IT Policies. A Self-starter, Ability to be self-driven and be motivated to complete tasks Ability to work well both with a Team, and individually

Education/Experience Requirements:

BE (Bachelor of Engineering) / B Tech (Bachelor of Technology) or Graduation in Computer Science or related field.
* At least 3 years of prior experience in administering systems access strongly preferred.