Job Description

I-9 Solutions Technical Analyst is responsible for providing Form I-9 and E-Verify solutioning to First Advantage customers and being a support liaison between internal departments to facilitate technical deployments and special project services. This position will require proficiency in Microsoft Excel, knowledge of the U.S. Federal rules and regulations for I-9 and E-Verify programs, and solutioning for customer requests.
This Is What You'll Do:

• Responsible for receiving and understanding customer business needs and delivering timely and appropriate resolution with professional verbal and written communication.
• Manage assigned projects from initial scoping to project completion and providing post-implementation support.
• Capture and analyze customer requirements and deliver an error-free project resolution.
• Work with multiple internal teams to deliver best-in-class solution to our clients. Teams may include but not limited to: Product, Customer Success, Technical Support, and Engineering.
• This role will work with large volumes of confidential data. This data must be managed and stored with high security, and First Advantage protocols must always be followed.
• Maintain close communication with project team to confirm details, timeframes and expectations.
• Maintain project records and present daily/weekly status report updates.
• Maintain a solid understanding of assigned work and manage daily tasks (Salesforce, spreadsheets, etc.).
• Develop an understanding of the I-9 platform(s) and have proficiency with all available resource tools and technical environments.

This Is What We're Looking For:

• Required: Technical aptitude to troubleshoot issues and analyze data flows. Preferred: 1 year or more in a Technical Support/Functional Consultant role or software implementation role.
• Required proficiency with Microsoft Word and Excel; Power Point a plus.
• Required: High School Education or Equivalent; Preferred, 2-Year or 4-Year College Degree
• Preferred: customer service experience with customer-facing experience.
• Requires strong, stable internet connection. Must be able to facilitate uninterrupted meetings over web conference and be able to support video calls (i.e. Teams), as needed, on company-provided equipment.
• Experience and demonstrated success in a quality-driven environment. Ability to execute with acute attention to detail.
• Self-motivated, reliable, and able to work independently.
• Must be highly organized and able to multitask. Will be responsible managing project plans and task details on multiple projects.
• Solid written and conversational English communication skills.
• Will be requested to provide demonstrated experience of the required job skills.

United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
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