Job Description

Description

---------------



Primary responsibilities include the following:


Deliver superior, consistent project management for assigned clients. Develop and manage project plans and budgets involving multiple workflow streams and client teams. Serve as the day-to-day project lead, ensuring the progress of the team against established objectives, budget, timeline, deliverables, and quality standards. Serve as primary contact to stakeholders on delivery of services. Develop a trusted advisor relationship with stakeholders through effective communication and efficient, quality execution of projects. Contribute to the development of new tools and approaches. Identify opportunities to enhance quality and/or improve processes to reduce costs. Leverage resources to produce quality deliverables on time and within budget. Prioritize and organize work daily according to business priorities. Manage workforce efficiently through peaks and troughs in the business cycle. Develop good understanding of the technical aspects of the process. Facilitate smooth knowledge transfer within the team via well documented and updated training materials. Develop technical training expertise within the team.

People Management / Development :-

Provide direction and guidance to the team on a day-to-day basis. Set objectives for direct reports and conduct regular appraisals. Communicate regularly with team members via team meetings. Manage and delegate work fairly and effectively within the team. Develop individuals to their full potential. Identify and develop leadership qualities in individuals and groom them for the next level.

Responsible for managing attrition and absenteeism in the team.


Leadership qualities Efficient team building and management skills. Managing stakeholders Development of business and people

Drive Excellence

Experience:

Minimum 2+ years of experience of leading and managing team with technical skills and performance management. Successfully managing multiple projects and producing quality deliverables on time and within budget. Retirement work experience preferred. Overall experience of 10+ years

Skills:

Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint). Detail oriented. Ability to ask the right questions and seek help where appropriate, good problem-solving ability. Sense of accountability; owning one's work and taking pride in it Ability to organize, set priorities, work independently and complete multiple projects within established deadlines. Strong written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels. Strong client service orientation Strong analytical and interpretational skills including ability to draw conclusions and identify trends from data in a logical, systematic way. Strong leadership qualities

Eligibility Criteria

Not on written warning for behaviour or performance within the last 12 months Performance rating: Rating of 2|3, 2|4,3|3,3|4, 4|3, 4|4, 5|3, 5|4 in latest performance review cycle

Minimum tenure of 24 months in current role

Qualifications

------------------



Graduate