Job Description

:Position TitleHuman Resources Workday SpecialistFunction/GroupGlobal Shared Services (GSS)LocationMumbaiShift Timing1.30 pm to 10.30 pmRole Reports toHR Reporting & Data Governance LeadRemote/Hybrid/in-OfficeHybridABOUT GENERAL MILLSWe make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hxc3xa4agen-Dazs, weve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerateus into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check outGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check outWe advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.JOB OVERVIEWFunction OverviewGlobal Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.For more details about General Mills please visit thisPurpose of the roleIncumbents will be responsible for delivering high quality, personalized customer service in a team-based HR Shared Services environment. Key accountabilities support org administration/data management related efforts taken to ensure compliance and accuracy of employee data in our HCM system. Along with transactional processing, this includes ongoing auditing, heavy involvement in validation processes and guidance to users as to how information should be captured to enable consistent reporting and analytics of employee related information.KEY ACCOUNTABILITIES1. Receives and processes in-bound global requests for org administration transactions. Transactions are to be entered into the HCM system accurately and timely, as appropriate for the action requested. This requires a strong working knowledge of Workday (HCM) and functional requirements (payroll and benefit rules, procedures and regulations). This includes, but is not limited to:
a. Org Admin tasks
b. Organizational restructuring
c. Assigning superior organizations
d. Move workers
e. Data corrections
f. Mass salary increases
g. Global Audits understands content of existing audits and recommends new audits needed to maximize data integrity
h. Experience in using EIBs & WD security knowledge preferred.2. Manages workload and employee communication through a case management system (ServiceNow).
3. Provides guidance to assist HR Direct Tier 1 Representatives in the structure and use of data in the Workday system.
4. Performs background research and follow-up activities needed to resolve an organizational or data request that cannot be resolved at the time of initial contact
5. Conducts necessary communications with customers to resolve the issue and communicates results/findings
6. High level of involvement in ongoing global data accuracy
a. Manages all incoming org administration requests
b. Identifies user trends and communicates to analysts when audits or training opportunities exist that could minimize errors
c. Makes recommendations to Solutions Development Analysts on process changes to update, simplify, and improve processes and procedures that would enhance service provided to customers or improve effectiveness
MINIMUM QUALIFICATIONS

• Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
• 3 to 5 years of related experience

Required Skills/Experiences

• Workday (HCM) knowledge/experience strongly preferred
• Case Management system / Service Now experience preferred
• Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Access, Sharepoint, Visio with a willingness to learn and master other software programs as needed
• Strong organizational skills with an ability to handle multiple priorities simultaneously

Competencies/Behaviors

• High integrity, sound judgment and discretion regarding the handling of confidential information
• Excellent interpersonal skills with a high degree of tact and diplomacy
• Highly self-motivated, self-starter with the ability to work independently and prioritize workload
• Ability to think proactively and manage multiple priorities
• Flexibility to handle changing work demands
• Strong analytical, quantitative and critical thinking skills
• Excellent decision making and problem-solving skills

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best xe2x80x94 bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for whats next.