Job Description

The Opportunity:
We are seeking a highly motivated and experienced Team Lead Transaction Delivery (AMEA/Americas) reporting to the Supervisor Transaction Delivery within the HR Shared Services Center. The successful candidate will be responsible for overseeing the execution of HR transactions, ensuring the delivery of high-quality HR services, and driving continuous improvement in processes and systems for the AMEA/Americasregion

• Lead the AMEA/Americas Transaction Delivery team, ensuring timely and accurate processing of HR transactions such as new hires, terminations, transfers, promotions, and benefits administration.

• Ensure compliance with company policies, employment laws, and regulatory requirements.

• Monitor and analyze transactional processes to identify trends, issues, and opportunities for improvement.

• Collaborate with HR Business Partners, Payroll, IT, and other stakeholders to ensure seamless HR service delivery.

• Provide guidance and support to team members, fostering a positive work environment and promoting professional development.

• Develop and implement knowledge articles and best practices for transaction processing.

• Point of escalation for complex employee inquiries and issues escalated by the team.

• Prepare and present reports on team performance, transaction volumes, and service level agreements (SLAs).

• Participate in HR projects and initiatives as required.

EXPERIENCE:
Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
Experience: Minimum of 5 years of experience in HR service delivery, with some supervisory or leadership role preferred.

• Strong knowledge of HR processes and best practices.

• Proficiency in HR Information Systems (HRIS) and Microsoft Office Suite.

• Excellent leadership, communication, and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Strong analytical and problem-solving abilities.

• Experience in process improvement methodologies such as Lean or Six Sigma is a plus.

• High proficiency in English language both written and spoken

• Proficiency in other regional language desirable

SKILLS AND COMPETENCIES:

• Strong leadership and management skills.

• Excellent communication and interpersonal skills.

• Analytical and problem-solving abilities.

• Knowledge of local labor laws and regulations.

• Ability to work in a fast-paced and dynamic environment.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation