Job Description

Job description

Company and benefits

Job ID

HUMAN016703

Employment Type

Regular

Work Style

hybrid

Location

Noida,UP,India

Role

Human Resources Services Coordinator III

Why UKG:



At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.



We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters--and so do you.



The Human Resources Services Coordinator (HRSC) provides first-level support to client employees

for payroll, benefits, and system related inquires. The HRSC provides excellent customer service to

managers and associates and are well versed in payroll compliance and reporting.

Duties and Responsibilities:

Provide best-in-class customer service with a proactive approach to create exceptional

customer satisfaction using a variety of platforms, including e-mail, chat, & case

management system (CRM)

Provide support to clients by serving as the first point-of-contact to their employees

related to payroll, benefits, and system related inquires including, but not limited to:

o Direct deposits

o Missing pay

o Tax changes

o Wage garnishments

o Benefits

o Enrollments

o System navigation

o Password resets

Act as a domain expert and provide support in creation and analysis of detailed reports Explain difficult or complex concepts in easily understood terms Utilize the Knowledge Base to resolve inquiries in accordance with client policies and

procedures and report any discrepancies or changes to client specifics

Log, maintain, and track inbound and outbound Service Center calls using a CRM

(Salesforce)

Verify caller identification to ensure compliance and protect sensitive information Identify call trends and issues and proactively escalate to the Team Lead or Manager Escalate non-routine inquiries and issues to the Team Lead or Manager Create, modify, and/or participate in testing process documentation for each assigned

client

Assist Payroll Specialists, Benefits Specialists, and Leads with daily tasks or special projects

as needed

Perform essential peer review for Payroll & Benefits Specialists Attend periodic review conference calls with customers and Manager to ensure customer

satisfaction

Adhere to SSAE 16 audit procedures Maintain discretion and professionalism with team members and customers Develop strong relationships with internal partners and communicate with people at all organizational levels

Required Qualifications:

5-8 years of customer service/customer support experience Human Resources, payroll, tax, or other relevant work experience Proven experience utilizing Microsoft Office Suite, including Outlook, Word, & Excel Proficient in English, both verbal and written, with a demonstrated ability to communicate effectively Ability to understand and follow written and verbal instructions in English Ability to manage priorities and workflow; able to work under time constraints to ensure that deadlines are met Effective collaboration and time management skills Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm Able to work in Eastern Standard Time (EST) or Pacific Standard Time (PST) zones

Preferred Qualifications:

Experience with UKG products Experience with Salesforce or another CRM system Familiarity with Google Suite of products Demonstrated commitment to excellence and high standards

Experience, Education, Certification, License and Training:

BCom/BSc/BA degree FPC/CPP

Company Overview:





UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry -- because great organizations know their workforce is their competitive edge. Learn more at ukg.com.





UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.



Disability Accommodation in the Application and Interview Process



For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com


NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver's license, social security card, or passport during a job inter


ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.