Job Description

AREAS OF RESPONSIBILITY

Participates in the development of human resource strategies which are aligned with overall objectives for the hotel


Assists with the development and implementation of human resource strategies for the department


Monitors status regularly and adjusts strategies as appropriate


Assists with the development and implementation of training plans which are aligned with the hotels strategies


Creates a work environment aligned with Radisson's and the hotel brand's culture by conducting management skills training on a regular basis


Conducts management skills training and follows-up with participants to assess utilization of new skills


Maximizes personal and professional productivity


Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly


Fills positions with qualified candidates on a timely basis


Builds and maintains relationships with potential labour sources


Works with managers to identify position requirements


Recruits candidates that demonstrate a good fit with the Radisson/hotel brand culture


Encourages employees to explore new roles within the hotel through personal/professional development


Supports the administration of human resources and benefits issues and ensures adherence to employment related laws


Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.


Maintains all employment records in accordance with the law


Provides Payroll and Benefits with required information for accurate and timely processing of employee information


Work with the Director of Human Resources to coordinate the hotel's response to legal claims regarding the employment relationships


Develops and implements strategies and practices which support employee engagement


Coaches managers on effective ways to motivate employees and maximize employee engagement


Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues


Encourages recognition of employee' contribution by coordinating a hotel-wide recognition programs


Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork


Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


Performs other duties required to provide the service brand behavior and genuine hospitality


Adheres to hotel policies and procedures


Keep General Manager promptly and fully informed of all problems or unusual matters of significance


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position


Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment


At all times projects a favourable image of the Hotel to the public


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